1. Introduction
Welcome to Kerala Odyssey Tours and Travels. By booking a tour or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any booking.
2. Booking Policy
- All bookings must be made through our official website, phone, or authorized representatives.
- A minimum advance payment is required to confirm your booking.
- Full payment must be completed before the start of the यात्रा.
- Booking confirmation is subject to availability.
3. Pricing & Payments
- All prices are quoted in INR and are subject to change without prior notice.
- Prices may vary depending on season, availability, and customization.
- Any increase in government taxes or service charges will be applicable.
- Payments can be made via bank transfer, UPI, or other accepted methods.
4. Cancellation & Refund Policy
- Cancellations must be informed in writing or via official communication channels.
- Cancellation charges may apply depending on the time of cancellation.
- Refunds will be processed within 7–10 working days after approval.
- Certain bookings (like flights, houseboats, or peak season packages) may be non-refundable.
5. Travel Documents & Responsibilities
- Travelers must carry valid ID proof (Aadhar, Passport, etc.).
- The company is not responsible for any issues arising due to missing or incorrect documents.
- Customers are responsible for their personal belongings during the trip.
6. Changes & Modifications
- Kerala Odyssey Tours and Travels reserves the right to modify itineraries due to weather conditions, natural disasters, or unforeseen circumstances.
- Alternative arrangements of similar standard will be provided wherever possible.
7. Liability
- We act only as a tour organizer and are not liable for any injury, loss, accident, delay, or damage caused by third-party services (hotels, transport, etc.).
- We are not responsible for delays due to traffic, weather, or government restrictions.
8. Health & Safety
- Travelers are responsible for their own health conditions.
- Any medical expenses during the trip must be borne by the traveler.
- It is advised to carry necessary medications and follow safety guidelines.
9. Force Majeure
We shall not be held responsible for cancellations or changes due to events beyond our control, including natural disasters, strikes, pandemics, or government restrictions.
10. Behavior & Conduct
- Travelers are expected to behave responsibly during the trip.
- Any misconduct may result in termination of the tour without refund.
11. Website Usage
- All content on this website is for informational purposes only.
- Unauthorized use or duplication of content is strictly prohibited.
12. Governing Law
These terms and conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of local courts.
13. Contact Information
For any queries regarding these terms, please contact us through our official website or customer support.